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Izak N

1 reviews | Active since Feb 2015

24 Mar 2015, 13:55

Billing Incompetency !!!

I settled my MBD Inc account on the 5th of January 2015 in full and I have forwarded them my proof of payments, I also called the accounts department to inform them of this.<br> <br> Since then I have been contacted on a daily basis by them enquiring on when will I settle my account...only to always receive the same answer...if you paid your account, please send us the proof of payment...?<br> <br> Not only am I receiving calls but emails, also on a daily basis.....I have made numbers calls addressing them on this problem, I have send numerous emails on this problem, I have also emailed them from there own website on my problem, pleading to get back to me...but still to date nothing...only call centre calls asking for payment...<br> <br> I logged into there customers page to view the status on my account...and I still saw the exact amounts behind my name, that I have settled in January...this resulted to Wesbank disapproving my application for<br> a new vehicle!<br> <br> I am extremely angry about this, and I demand a call from a competent person from MBD resolving this problem for me...I need my payment to be allocated to my account, clearing the amount due and my name<br> from any collection website.

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Replies (1)
MBD
MBD's reply25 Mar 2015, 09:42
Official
Hello IzakvanNiekerk,

Dear IzakvanNiekerk

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC

Best regards,