Billing Error

To whom this may concern:

I would like to lay a formal complaint against MUNNIK BASSON DAGAMA (MBD Attorneys).

I was contacted by an agent from MBD Attorneys in February 2020 whom demanded payment for a Woolworths account which they claim was in arrears. He used force in wanting me to admit I owe this money. As soon as I was alerted I took the liberty of querying the account with Woolworths Financial Services. They confirmed the account was closed in 2008 and has further more no record at hand of the account.

I than obtained my credit reports from all major credit bureaus. Transunion was the only credit bureau that confirmed MBD Attorneys put a traced on my name for arrears of a Direct Axis account which was already paid up and closed by time of contact. No sign of the alleged Woolworths account. This forced me to track my credit report as far back as the year 2000 and guess what no Woolworths account reflecting on my credit profile? Let alone showing a negative balance. There was nothing listed. I took my findings back to MBD Attorneys in requesting this alleged Woolworths account debt must be removed from their books and my ITC profile as we have reason to believe the billing was in error as it could be that they have a wrong account of mine and therefore I have to dispute this to get the matter resolved – nothing to date has happened.

The above dispute has impacted my credit profile negatively resulting in a poor credit rating and denied credit. I feel this is unacceptable totally and utterly unfair towards me as the consumer.

Is there any help to get this matter resolved please?