BEING ********** , AND POOR SERVICE

EXTREMELY FRUSTRATING I was told I was handed over truworths or MBD Attorneys since 2015 . I started received they calls last year , I later got an email from them on the 14 March 2018 . made an agreement that I will pay R500 , on the 20th of March 2018, however I mistakenly made an online payment to their account . when I called I was advised to go to my bank and do a recall . Went to my bank and am being advised that MDB Attorneys is not allowing to recall the amount made , of which that amount was made to pay for funeral agreements . When am calling , I've been asked to send email and all of those this . I mean I have explain to different people in the call Centre in this matter ... .

This is ******** . Debt has prescribed . this is a ******* of poor people . I have been calling and not getting any help about this matter .... I need to burry my grandmother PLEASE HELP

please advice