being misled by MBD

This self-explanatory mail was now forwarded to the Legal practicians council

This is my final attempt to reason with MBD direct. Should I not receive a response hereto by close of business on Friday 25 April 2025, I will be reporting the matter to the Law Society.

On about the 12th of September 2023 at 10.27am, I made a telephonic arrangement with MBD (I was informed that the conversation was recorded) The agreement reached and concluded was that I was to pay R500.00 per month due to the financial effect Covid 19 had on my business, until I was able to settle the account. It was agreed that the interest on the account would stop conditionally upon debit order payments. It was confirmed that the arrears balance was R47682.11 at the time, and that my monthly debit order payments would be subtracted from the said balance.

I received a call from MBD on about 8 April 2025, confirming that the outstanding balance now stands at R50689.00, although I had paid for 18 months It was then stated that the interest was not stopped. I explained the above to the person who called me from MBD and she undertook to investigate and get back to me.

This was not as per our agreement. MBD is clearly reneging on the arrangement which fact I will be reporting the Law society of the Northern provinces. I hereby request a copy of the said recorded agreement and ask that the account be rectified to reflect the true balance (as agreed)

I have subsequently learned that Standard bank has written the debt off, meaning that I am being misled by the person who made the arrangement in the first place. I have also noted that my monthly payments do not reflect on my record at the credit buraus, as suggested by the same person who made the arrangement in the first place. It is clear by the amount of complaints against MBD that they merely get away with abusive conduct. Hopefully the Law society can assist