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Stephen M

1 reviews | Active since Jul 2015

27 Jun 2024, 16:29

Being harassed by MBD

They calling me everyday saying I have an account with vodacom. I explained many times that I do not have any account with Vodacom and I requested that they must give me a proof of that account.

I even submitted the affidavit at Vodacom store at Festival mall.

Can they please stop harassing me!

0
Replies (4)
MBD
MBD's reply28 Jun 2024, 08:59
Official
Dear Stephen Mutyasira

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD

Best regards,

MBD
MBD's reply09 Jul 2024, 09:21
Official
Dear Stephen Mutyasira

With reference to your query logged on the 27 June 2024.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD

Best regards,

SM
Stephen M's update16 Jul 2024, 11:32
Reviewer Update
They still calling me every day saying I have an account with vodacom. I explained many times that I do not have any account with Vodacom and I requested that they must give me a proof of that account.

I even submitted the affidavit at Vodacom store at Festival mall.

Can they please stop harassing me!
MBD
MBD's reply16 Jul 2024, 11:50
Official
Good day

Kindly be advised that we have advised you to forward us dispute documents and to date we have not receive same.

Please note that in order to resolve the account please forward us the requested information for client to investigate .

Kind regardsCOMPLAINTS OFFICER
MBD

Best regards,