bad services

Good day <br> <br> I called MDB yesterday , spoke to the lady by the name of Kagiso who promised that I will receive my settlement letters by COB which is 20:00 yesterday ., nothing was send to my email . <br> <br> I called again today spoke to Ramobothe Mogotlo(supervisor) who now giving me another process which i wasn't advised about for the past 2 weeks when I spoke to Boitumelo who said 48 hrs. after payment has being made I will receive an automated clearance letter. <br> <br> Ramobothe said both agents gave me incorrect information , he will listen to call and not sure when to provide me with a feedback,, i want to know if call listening it takes more than a month to provide clients with feedback , I worked on a call center environment for more years I never hear of such esp. from a SUPERVISOR-so disappointed . <br> <br> <br> it's not my fault that agents give out incorrect info . I want my letters , That all . <br>