Bad service from MBD

So I have two Direct axis accounts that have been handed over to them. Every time they call I make an arrangement and then everyday about 5 times a day they call and every time it is some one else and they say that the arrangement is not enough. Now how do you train your staff and they are all so rude they Don't give 8ve you time to speak and then I make the arrangement and for an eft the next time they call them the excuse is it wasn't placed in the system. I have tried to speak to a senior person but they are for ever in coffee meetings. I know this is me problem to pay but you guys have got bad management and service. I am desperately waiting for feedback and as I have read it seems I will only get a automated response so pathetic.