Bad service from mbd

The 23rd of August 2024 I called Mbd call center requesting priscribed letters for 3 of my old accounts which are priscribed... They told me I should write an email they will assist within 3 business working days..

My 1st email that was sent to *** was on the 23rd of August 2024 after the telephone conversation I had, pity I didn't write the name of the consultant.. In the mail I stepulated the 3 accounts which I needs assistance with which are Standard Bank account number : *** Capitac : *** and Lewis stores:***

The 28 I further requested an updated regarding my request since there was no acknowledgement to the mail... I got a response from ELVIS LEFOPHANA from Mbd customer care with the following reference number :QWR*** Stating that the matter has been excalated to the relavant department for assistance... I got no assistance further I then sent another mail on the 9th of September only to get another reference number:QWR*** from the ABRAM MATJILA on the 9th stating the matter has been received and raised with the relevant department...

Those letters are holding back my life, your assistance in this regard will be highly appreciated. I've tried communicating with the right parties however they left me with no choice but to let hellopeter to solve this matter for me...