Bad service from call centre, payment unallocated

Urgent assistance required, I've been struggling with the incompetant call centre staff to allocate a payment of r 1000.00 made on the 03/04/2015 via EFT to the Edgars account of my dad .<br> Numerous emails has been sent to your enquiries department up until I spoke to a consultant by the name of Khanyi in May and resent the proof of payment to [Email Removed] on the 24/05/2015.<br> <br> Khanyi confirmed that the she will follow up with her superior and revert back to me.<br> <br> Since then I awaited feedback and called again on the 08/06/2015 and requested progress and Khanyi was suppose to call me after 1 due to me writing exams.<br> <br> I am currently paying this account for my dad as he is a pensioner and all his correspondance shoud be sent to myself.<br> <br> Could I please get clarity why it takes 2 months to trace and allocate the funds and may I get confirmation when the payment will be allocated to my dads account.<br> <br> I can be contacted on my cell or via email as the details is updated on your system,