BAD SERVICE

I have an account with MBD, i requested a settlement last month however my funds took abit longer than expected and now the discounted offer expired. I called in and how rude are your employees as I have now received my funds and looking to settle this account today however have been told that because they offered me before the discounted amount last month they cannot offer it to me again as i am a bad payer and i am not settlling when advised, your employees were extremely rude the consultant spoke to the supervisor while i am holding on and your supervisor in the background is saying they do not want to speak to me, she eventually comes on the line and tells me because they offered it to me last month they cant offer it to me again, so would you prefer a lump sum or to me continuing paying R100 pm i mean R10900 is alot of money

all i want is for you to offer me a discounted settlement value and i will settle today