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ashley S

1 reviews | Active since Oct 2013

24 Mar 2022, 12:28

Bad service!!! Disrespectful.

Hi all,

Contacted MBD on Tuesday the 21st of MARCH 2022, spoke to a male that was very rude, when I asked for him if I could rather speak to his senior or manager he said “if my senior was living with me in my house I would do that” he could have simply said he is working from home and also unable to transfer the call, fine. At the end of the call he stated that he will get someone to call me shortly after me being an idiot listening to him being rude,

No one has called me since Tuesday, I tried calling multiple times yesterday and I have been trying today since morning and still cannot get through to anyone,

I want to settle my account, I need to make those arrangements urgently, prior to Tuesday getting through to the rude consultant I tried the entire week and failed to get told of anyone,

I WANT TO MAKE ARRANGEMENTS TO SETTLE THIS ACCOUNT SO THAT I WONT HAVE TO KEEP UP WITH ALL THIS,

I believe they don’t want me to settle as they maybe benefiting from the debit orders that I have going off monthly, I really don’t know what to think anymore!

Contact number - ***

0
Replies (4)
MBD
MBD's reply24 Mar 2022, 13:34
Official
Dear Ms Sidzana

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
aS
ashley S's update24 Mar 2022, 13:50
Reviewer Update
I’m Mr, not Ms, this makes me wonder if you even know who’s account you’re debiting on monthly basis. Can someone call instead of leaving comments here, I need to make arrangements so I can no longer be part of the people harassed by your consultants please.
aS
ashley S's update25 Mar 2022, 14:06
Reviewer Update
As per your previous reply you stated that I will receive a call shortly and this was yesterday, it is almost end of day today and no one has called me. I see the reason could be I stated I want to settle the account and youre avoiding that so you can continue charging me interest and debiting my account monthly.

Since I cannot get through to the contact center can I come to your offices in Hyde Park?
aS
ashley S's update05 Apr 2022, 07:42
Reviewer Update
I have received an apology email regarding the above complaint and a phone call to make arrangements to settle the account this month, I guess I will only provide a detailed feedback and experience once the account has been closed and paid up which should be very soon, it’s really hard to trust rely on anyone at the moment but we ll see how it goes. Thanks to all those who made contact.