Bad Service

So I have an Old Mutual account that was handed over to MBD, I tried calling them for numerous times to get the balance so I can pay after something like a month of unssuccefull contact finally got hold of one of their agent who assisted me with the payment details I paid the amount now again it's 2months that I have been trying to call them again to have my debt updated but no no luck....i mean don't they see on their accounts who paid and who hasn't paid is this the service we receive I mean I have paid for heaven sake now I need my ITC updated. Where do we call you I have wasted so much time and money trying to get hold of you.