Bad Service

Two years ago I paid my account up in full, I was informed that I will receive a letter from MBD that the full amount was paid up and that the account was closed by Nedbank.<br> <br> In February 2016 I received threatening sms messages on my cell phone informing me that my Nedbank account is in arrears and should I not pay the account they will list my name on ITC<br> <br> I was very upset because it was obvious that my account was never closed with Nedbank as I have requested.<br> <br> From 26 February 2016 after I have made payment again I have been contacting MBD requesting them for a letter that my account was paid up in full and that the bank has closed my account. I have phoned numerous times and spoke to various people and till today i am still waiting for the letter i have requested.<br> <br> When I phone the customer care number, the phone also either just ring or a consultant does pick up and the phone call just get cut off.<br> <br> I was given a number for the Head of the Department with the name Teria ***, since this morning I have tried to phone this number and the call just get disconnected.<br> <br> The bad service one does receive us unacceptable and you get told that the problem will be sorted out<br> <br> <br> <br>