BAD SERVICE

I have called MBD yesterday regarding my settlement amount and account with I have with MTN. Today I received the sms which state I need to pay urgently today as I have made arrange to, which is not true as I have made arrangement for the 21/12/2015. when I called them back to confirm why they sent me an sms while I have made arrangements . I spoke to Lucky who was very unhelpful and lack customers service skills, asking me to make arrangements for the 2nd time. Poor Poor service, I asked for a manager, like any other call Centre I was brushed off that the manager is busy and will call me back, till now im still waiting, very pathetic indeed.