Bad service

I’m beyond furious with the phone call I just had with one of the call center manager by the name of Lerato based in Cape Town. I had a membership with virgin active which defaulted due to virgin active being ***********. Now I have to deal with this *********** company called MBD. The last person whom called me had advised that I had a discount which my due amount was reduced so when I’m ready, I could then pay the amount. BUT they never told me that the discount would expire. So now I’m taking time out of my schedule to make a payment and get the issue resolved and now I’m told that the discount expired and nobody bothered to tell me it was expiring. I will not pay any other amount but the amount which was quoted to me. If that’s the case, I will not pay a cent and they can do whatever they want to do. Bad bad bad service and especially coming from someone who manages people. I can only imagine what the rest of the team is like when the manager is rude like that to customers.