Bad Service

<p>I had 3 accounts with MBD namely JET, CAPITEC and FORCHINI that are i was paying monthly R250 each account towards my debt. i then made an arrangement with thier consultant that by the end of November i will be closing all this accounts i then instructed them to deduct the R477.33 to close the JET account which they did on the 26th November and i told them i will pay off the Capitec and Forchini i will make a transfer as they can't debit. </p> <p>So i called them on the 30th of November to ask for a settlement of the Capitec account and the Forchini account and was told the settlement is R1650 for Capitec and R4917 for Forchini and i settled both this accounts on that very same day.</p> <p> </p> <p>A week later i got an SMS from MBD saying i owe them i immidiately called them i spoke to a consultant who said R500 + was left on the Forchini account i then relayed the story to the consulatant that i payed up my accounts and i don't owe MBD so she couldn't help me i then asked her that i need to speak to someone in a more senior position and a gentlemen answered and he refer to himself as the supervisor or manager and i told him my concern and he then assured me that he will attend to the matter and take it up with management at higher position and that was the last time i heard of them i tried to contact them on serveral occassions and to try and sort this matter out and a lady since promised to call she never did.</p> <p> </p> <p>today its the 23rd of December my Account was deducted by MBD, why is my account deducted because i have settled all thier accounts as i promised.</p> <p> </p> <p>MBD can you please do the following for me</p> <p>1. close my account as i don't owe.</p> <p>2. please make sure you email me settlement letter for all this 3 accounts.</p> <p>3. update transunion and clear my name please.</p> <p> </p> <p>You are quick to file a law suit and start calling us about the money we don't even owe you, charge us up normal interest but you are so slow to update your systems about the money we have payed and you are slow to clear our names and send settlement letters.</p> <p> </p> <p>Please do justice to us the sam e speed you use to collect money let it be the same speed you use to do settlement letters and update transunion.</p> <p> </p>