IM
Innocentia M

1 reviews | Active since Nov 2015

29 Nov 2016, 11:08

BAD SERVICE

<p> </p> <p>They arranged the payment of which ive settled my account with them, i am only asking one simply thing the paid up letter, i have tried contacting them from friday no one is answering my phone, then luckily on Monday Lwandle answered the she put my call on hold for more than 5minutes, then again i spoke to Slindile she then confirmed that they have received the proof of payment when i asked her whats the next step she was very rude as she told me that she doesnt know when i will receive the letter.</p> <p> </p> <p>i am very frustrated as when they need payment their agents will call you non stop thereafter no one is willing to attend to your querry</p>

0
Replies (3)
MBD
MBD's reply29 Nov 2016, 12:13
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

IM
Innocentia M's update30 Nov 2016, 12:04
Reviewer Update

Good day

I am still waiting for feedback regarding my querry, no one has contacted me regarding the matter/ or atleast giving me update on what is happening.

MBD
MBD's reply07 Dec 2016, 07:57
Official

Dear Sir/Madam

With reference to your query logged on the 29 November 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd