bad service

<p>I called in to make payment arrangement for my Capitec Bank Account and i spoke to impatient lady by the name of Ouma , when i asked her questions about statement she was giving me ("when you settle your account we will give you 30% discount, and make PTP/Promise to pay on debit order"), she got very rude and loud when i asked if 30% is only for settlement of the account or both settlement and/or making payments via debit order. she eventually hungup the call whilst i asked her for clarity. I called back and spoke to Slindile Xaba and asked for team leader, i then spoke to team leader/Portfolio Manager by name of Percy Mokokosi i explained everything to him he promised to listen to the recording and give me feedback ASAP, all this happened in the last week of July, until this day no feedback has been given back to me i even emailed him last week on ********** to request feedback but non has been given to me. i am very dissapointed in the service i got from both OUMA and PERCY. since all calls are recorded it doesnt take ten minutes to locate a call that was recorded 5 inutes ago and give feedback on. </p>