Bad response - refuse to assist

Good day, I would like to lodge a formal complaint against MBD Attorneys regarding a Standard Bank account that was sold to MBD and for which I am unable to get any assistance. Standard Bank confirmed that the account was closed and sold to MBD. However, despite contacting MBD since last week up to today, 20/01/2026, I have not received any proper feedback. I am requesting a prescription letter to clear my name for account number ***. Instead of receiving help, I am continuously transferred from one person to another. Today I only reach an automated system stating that I am next in line, counting down from 5 to 1, and then requesting that I leave my details for a callback that never happens. This situation is extremely frustrating and unprofessional. I simply want written confirmation of the prescription status of this account so that I can move forward. I ask HelloPeter to assist in escalating this matter so that MBD Attorneys can provide proper written feedback. Kind regards, Dirk Vilander ***