BAD EXPERIENCE. FEELING FRUSTRATED.

VERY BAD EXPERIENCE TO DEAL WITH MBD CREDIT SOLUTIONS: I have been assisting a family member to pay off a Vodacom account since October 2019 Unable to get a full statement with a breakdown of billing and payments from them. Every month when we make payments and send them proof of payment we request it without any success whatsoever!! Keep on paying without knowing what the balance is???? we have the right to see, IN WRITING, what we've paid since October 2019 to date and what we are still being billed for every month. Is it so difficult?? OBSOLUTELY USELESS COMPANY. NOT ABLE TO DO A SIMPLE BREAKDOWN OF PAYMENTS????