Bad customer service, no communication

Horrible Attorneys I have ever came across. I had a TFG account which I paid up and my name was still not cleared. I went back to Markham to ask what's going on, they had to call MBD only to find out that I still owe R650. They never communicated with me to tell me that I still owe R650. I paid the R650 last month and still have not received a paid up letter. When I call they always say I will get the letter within 7 days, it's over a month now. I can not open anything because of them.