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Alvina S
1 reviews | Active since Jul 2015
03 Dec 2020, 11:50
bad customer service
HI. I am trying to get hold of someone to confirm my outstanding amount and see if i can get a discount if i settle my edgars account. i know few months back i had a whole issue with them for payments of 2018 that didnt reflected on their side or they didnt captured it. it was a about R1500. i need to know if they correct it by now. but no one seem to pick up their phone. i email Pearl a few times and still no response.
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Replies (3)
MBD's replyOfficial
03 Dec 2020, 13:17Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
MBD's reply03 Dec 2020, 13:17
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
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Alvina S's updateReviewer Update
09 Dec 2020, 09:17Hi i still cant get hold of anyone and i would really like to settle this account.
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Alvina S's update09 Dec 2020, 09:17
Reviewer Update
Hi i still cant get hold of anyone and i would really like to settle this account.
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Alvina S's updateReviewer Update
17 Dec 2020, 17:14Hi. I still cant get hold of Pearl. I spoke to a lady last week and she said my account is with customer service. This is where Pearl is working. But as i ask for a settlement amount i realise that the R1400. That are in payments that werr not updated by them and confirmed with Pearl that they got it were still not updated. I want to settle this account but i need my R1400. To be updated.
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Alvina S's update17 Dec 2020, 17:14
Reviewer Update
Hi. I still cant get hold of Pearl. I spoke to a lady last week and she said my account is with customer service. This is where Pearl is working. But as i ask for a settlement amount i realise that the R1400. That are in payments that werr not updated by them and confirmed with Pearl that they got it were still not updated. I want to settle this account but i need my R1400. To be updated.