cM
charmaine M
1 reviews | Active since Oct 2020
29 Sept 2025, 16:57
bad customer service
I was headed over to MBD this year by truworths and I've had a horrific experience. the agents are rude and at some point I got threatened and was even sweared at. its unfortunate I didn't keep record of the people implicated. I recently got my financials in track and mbd offered me a discount to settle my debt. I paid the settlement amount but now I'm receiving calls and smses saying I still owe. when I enquired they said the offer had a limited time frame but the person I spoke to never communicated this and told to pay and I will receive a letter confirming I have settled the account. now it has been a never ending hassle.
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Replies (2)
MBD's replyOfficial
30 Sept 2025, 08:42Dear Charmaine M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply30 Sept 2025, 08:42
Official
Dear Charmaine M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
cM
charmaine M's updateReviewer Update
07 Nov 2025, 07:53Im defeated that a month later i have to come here because the same thing happened again . I was given a settlement amount yet again this week and I settled the amount. I received a call this morning to say I still have an outstanding amount . The employees are rude and highly unprofessional. They are clearly untouchable cause they able to mistreat clients . Im extremely disappointed
cM
charmaine M's update07 Nov 2025, 07:53
Reviewer Update
Im defeated that a month later i have to come here because the same thing happened again . I was given a settlement amount yet again this week and I settled the amount. I received a call this morning to say I still have an outstanding amount . The employees are rude and highly unprofessional. They are clearly untouchable cause they able to mistreat clients . Im extremely disappointed