MM
Malehlohonolo M
1 reviews | Active since Jul 2021
21 Nov 2023, 13:35
Bad customer service
Very bad customer service, I received an sms from MBD,for black Friday special,. I immediately call using the number on the sms. The lady said I'm in the wrong place, I must hangup and call again. I call again still wrong place as I was trying to explain the guy hang up the phone. I settled my account on the 20/11/2023 and sent proof of payment via whatsapp, but still the following day I received an sms
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Replies (2)
MBD's replyOfficial
21 Nov 2023, 14:35Dear Malehlohonolo M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply21 Nov 2023, 14:35
Official
Dear Malehlohonolo M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's replyOfficial
13 Jan 2024, 12:10Dear Malehlohonolo M,
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
MBD's reply13 Jan 2024, 12:10
Official
Dear Malehlohonolo M,
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD