Bad customer service.

I fully understand due to the pandemic staff are working from home, but that does not mean agents should be rude, My sister Spoke to Keanu Andries advising him that she is unemployed and have no source of income due to this pandemic, he refused to assist said its not his problem she must just pay the account, don't know if he was under the influence of alcohol but it surely did sound like he was. he is very arrogant and this was the worst customer service ever experience with this agent. What a bad reputation for the company. He should go back to work and get monitored. People like him makes you feel why the hell should I pay. Spoke to the next agent absolute darling that accommodated her.