BAD CUSTOMER SERVICE

Ref: ********** 5 ********** 4

I am absolutely fed up with the service I have received from all consultants at MBD. No one returns my calls and I am forever put on hold with phone calls being cut off.

I have paid up my African bank account in September 2017 yet I am still receiving messages to offer a discount. Each time I speak to a consultant they always have stories and says the problem is with African bank as they have paid over the monies already. Yet African bank confirms that they have not yet received any monies for my account

This has been going on for 3 months and due to the incompetence of the staff I am now unable to buy a car I need to get to work…. Every staff member I speak to has the worst attitude and is simple unhelpful, giving me attitude over the phone and shouting at me.. What type of customer service is that!!!!!!

If my account is not resolved within 24 hours of this email I will most definitely report this to the Ombudsman and also have no problem taking this matter further

My id number is 821 ********** 087 Ronald Field **********