Bad customer care

I am very upset at this debt collection company because I have been calling them since ì have a new job offer but in order for them to process they need a letter from this company to say I have made a payment arrangement to pay.

The consultant was very rude and told me she cannot assist as I have to first pay them for three months before they can send an arrangement letter.

We all know how difficult it is to find a job in South Africa and all I'm asking for is an email to show that I have acknowledged the debt and have made arrangement.

I am now loosing an employment opportunity that will help me settle my debt because the debt company doesn't want to acknowledged that they are the ones handling my account.

Can someone assist me,all I want is a chance to start over.