AA
Astrelecia A
1 reviews | Active since Sept 2016
09 May 2024, 21:50
Bad company communication
Been handed over but no one gets back to me to mke payment arrangements been leaving messages no one calls back the lines never gets answered email been submitted but no feedback
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Replies (2)
MBD's replyOfficial
10 May 2024, 08:18Dear Astrelecia August
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply10 May 2024, 08:18
Official
Dear Astrelecia August
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
AA
Astrelecia A's updateReviewer Update
10 May 2024, 08:49***432799 hi i am astrelecia i see my son was handed over to the lawyers for a outstanding amount which is currently R290 at virgin active, i was not aware of the outstanding amount but to not make any contact and only a sms is uncall for seeing that my son is only 15years old , please call me so i can pay the amount outstanding***( i will also publish this on Hello peter due to no comunnication from virgin active and also because i have tried calling but no answer i will leave messages to call back but nothing ? a year and 2months after cancelling my subscription i get a sms saying my 15 year old has been blacklisted )
AA
Astrelecia A's update10 May 2024, 08:49
Reviewer Update
***432799 hi i am astrelecia i see my son was handed over to the lawyers for a outstanding amount which is currently R290 at virgin active, i was not aware of the outstanding amount but to not make any contact and only a sms is uncall for seeing that my son is only 15years old , please call me so i can pay the amount outstanding***( i will also publish this on Hello peter due to no comunnication from virgin active and also because i have tried calling but no answer i will leave messages to call back but nothing ? a year and 2months after cancelling my subscription i get a sms saying my 15 year old has been blacklisted )