BAD CLIENT SERVICE EVER SINCE.

I AM CAPITEC CLIENT WHO IS CURRENTLY MAKING PAYMENT THROUGH MBD ATTORNEYS ,THEY CALL ME WHENEVER THEY NEED PAYMENT BUT WHEN I NEEDED HELP FROM THEM RECENTLY EVERYTHING JUST WENT SOUR..ON 22/06/2020 I HAVE SPOKE WITH ONE CONSULTANT AND I REQUESTED ARRANGEMENT LETTER AND SHE TOLD ME THAT SHE WILL REQUEST IT FROM ADMIN AND I NEVER RECEIVED CORRESPONDENCE NOTHING.I CALLED AND SPOKE TO 5 PEOPLE SAYING THE SAME THING AND NO ACTION WAS TAKEN ,I THEN SPOKE TO ANOTHER LADY AFTER 3 WEEKS OF WAITING AND SHE TOLD ME I HAVE DEFAULTED APRIL 2020 INSTALLMENT I THEN PAID THE MONEY SAME DAY AND WAITED 48 HOURS FOR LETTER TO BE SENT TO ME BUT TILL TODAY THERE IS NO LETTER SENT TO MY EMAIL... MBD IS SO ****EN HORRIBLE IN CLIENT SERVICING I STILL DONT UNDERSTAND WHY BIG CLIENTS ARE CONTRACTING WITH THEM...