1 reviews | Active since Oct 2014
Bad Attitude by call center staff
I have been receiving sms's for overdue accounts that are not for meant for me. I contacted the call center and advised them accordingly. I provided my cell phone number and requested my number be removed for the person they are trying to get hold of . I was assured that it would be done . I received further sms's in the new year , all that do not pertain to any of my accounts . I contacted them again , this morning . The lady that I spoke to was extremely rude to me when I questioned why I was still receiving these sms's . This practice is clearly in contravention of the POPI Act . If this does not stop immediately , I will be logging a formal complain for the contravention of the POPI Act as other customers account details are being sent to me via sms's
Dear Sir
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Dear Sir
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Dear Sir/Madam
With reference to your query logged on (insert date and time).
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Dear Sir/Madam
With reference to your query logged on (insert date and time).
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Dear Sir/Madam
With reference to your query logged on the 05 January 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Dear Sir/Madam
With reference to your query logged on the 05 January 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
