Bad Attitude and very Rude

Firstly i called got through to an agent and she couldnt access the account number, so provide Id no. the call was cut after giving ID no, Called back a 2nd time and spoke to the bongani. Explained my situation to him advising him i called and spoke to a lady about a month or so ago and told her sent a affadavit to SABC advising them that i am married and my husband pays tv licence and he has been paying it since we have been together. I also told them that i dont have a tv it was sold to my mother domestic worker when i went overseas. I sent the affidavit to SABC in 2005/2006. He responded to say that i must pay the discounted amount or the account will not be closed. Would you pay for something that your wife or husband is paying and you are living in the same house, I tpold him i will not pay as the lady said she was going to go back to SABC and then advise me. havent heard anything till today and that is the attitude .