MM
Mandisi M

1 reviews | Active since Sept 2020

18 Sept 2020, 10:04

Awaiting paid up letter.

I have settled my account 14 days ago and was promised a paid up letter. To date I have not received anything. I have contacted their customer support but no one answers. Their service is horrible. The other departments keep forwarding calls to customer service, which I don't think exists, since no one ever answers.

0
Replies (2)
MBD
MBD's reply18 Sept 2020, 11:31
Official
Dear Sir/Madam
 
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. 
 
Kind regards 
COMPLAINTS OFFICER 
MBD Credit Solutions (Pty) Ltd. 
MM
Mandisi M's update18 Sept 2020, 11:39
Reviewer Update
Here is the reference number :***, Truworths account. The account was settled on the 01st September 2020.

Thank you.