CZ
Cebisa Z

1 reviews | Active since Mar 2018

15 May 2019, 11:15

Are these people really for real or robots

I have been trying to get rid of MBD through their call center and emails but no one replies but you dare mot make a payment and they will call immediately. I have emailed Patricia who forwarded the email to Abram who never replies. How difficult can it be to send out statements and paid up letters? Or for you to actually get service you have to complain? I will take this matter up to Lawyers because by the look of things every one is complaining of the same thing,we don't even know if we really paying our accounts off or you just chowing our money.

0
Replies (3)
MBD
MBD's reply15 May 2019, 12:19
Official
Dear Sir/Madam

 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER 
 MBD Credit Solutions (Pty) Ltd. 
MBD
MBD's reply15 May 2019, 12:24
Official
Dear Cebisa,

I tried calling you. I raised your concern with the team as well and am informed that they cannot get a hold of you telephonically or by email to obtain the relevant account details. I will continue trying to call you but without this detail we are unable to assist.

Roelof
MBD
MBD's reply17 May 2019, 14:21
Official
Dear Sir/Madam
 With reference to your query logged on the 15 May 2019.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.   Kind regards COMPLAINTS OFFICER MUNNIK BASSON DAGAMA INC