ANNOYING,CALL CENTER AGENT EVER. WHY IS THERE NO DISCOUNT WHEN U WANT TO SETTLE

JEER WHAT AN ANNOYING CALL CENTER AGENT. I CALED IN TO GET A SETTLEMENT LETTER.IM TOLD THEY WILL EMAIL IT TO ME WITHIN 72HRS,AND WORST OF ALL THERE IS NO DISCOUNT GIVEN WHEN YOU WANT TO SETTLE. JEER WHAT UTTER NONSENSE.AND THAT AGENT SIBONGILE SOUNDS SLEEPY AND REALLY ANNOYING AGGG