1 reviews | Active since Nov 2025
Allocate my funds and provide me my PAID UP LETTER
Dear MBD Collection Team,
I am writing to formally raise a concern regarding a payment made via Capitec Pay through your app on Tuesday, 4 November 2025 at approximately 16:40. The transactions was successfully processed, and the funds were deducted from my Capitec account. However, as of today, the payment has not been reflected or allocated on your system.
Please note that I am employed at Capitec Bank and have verified internally that the payment was successfully received on your end. This confirms that the issue lies with allocation or processing on your side.
request that you urgently investigate and confirm the allocation of these funds. Please provide written confirmation once the payment has been correctly app**** to my account.
Should this not be resolved within 24 hours, I will escalate the matter further.
Someone literally cut of my chat while requesting important information. Guys this is real life we trying to build our credits up. But I must say this company is definitely South African downfall.
I have logged a formal complaint to NCR. Also will be taking them to court from the letter of demand I send them.
Someone literally cut of my chat while requesting important information. Guys this is real life we trying to build our credits up. But I must say this company is definitely South African downfall.
I have logged a formal complaint to NCR. Also will be taking them to court from the letter of demand I send them.
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD