Agents failure to inform me of all the costs and charges as well as the processes of settlement

<p>I called in at MBD INC with regards to my Edgars account in July 2016 to find out about the outstanding amount that I was owing. The female agent I spoke to then gave me the balance ,told me how much i would need to pay if i wanted to finish the amount in 6 months and then in 12 months, we then made arrangements of me paying an amount of R350 per month until I was able to pay a higher amount. I then called in again in August 2016 to make sure of the amount I had been previuolsy given and the male agent I spoke to gave me the amount againon my Edgars account as well as my Capfin account , I did not request for arrangements for a settlement to be but the balanace outstanding. I then went on the 7th of September 2016 to Edgars Sandton City and made a settlement payent of R8593.01. I then called MBD Inc a few days later and spoke to Lebogang Seama who informed me that I had not been done paying my account. This was a surprise to me because I was previously given a balance a week before but had now incurred extra charges that I was not informed of. I was taken from pillar to post and a supervisor by the name of Louise assisted me and assured me of the issue being resolved. I waited 3 days for her call back and had to consistantly call into MBD INC for assistance. FINALLT TODAY 23.09.2016 I get passed over to another supervisor Paulina , who refused to answer my direct quedtion and was quic to pass the buck and dodge questiond but shifting blame onto me and making it look as though I had not done what was required of me. We had a very lengthly arguement about who did what and who was wrong and who was right but the just o the matter is . The male agent I spoke to did not inform me that the balance he was advising me of was in fact a settlement amount that was only valid for a certain period , he didnt state that if I am not making a settlement arrangemet that the amount that he had given to me was subject to change, he didn't advice me of commission fees, collection fees ect that are added to the balance should I not settle and that intrest is added should I not settle. I am now being told that I am liable for all these costs when I have now setteled my account. </p>