EH
Edward H
1 reviews | Active since Jun 2016
01 Jun 2016, 13:57
Account statement not forthcoming
<p>I have been unsuccessfully trying - on countless occasions - to get a statement from this company's customer service call centre, even after promising me every time that "it has just been emailed" I get nothing. The service agents accuse my email of being "out-of-order" even though my emails from other trustworthy businesses are streaming into my Inbox. I am taking my case to the NCR if not resolved by 03 June 2016. Something is being hidden here. I cannot believe that Woolworths, Cell C and other responsible businesses would associate with this organisation.</p>
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Replies (2)
MBD's replyOfficial
01 Jun 2016, 13:59Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Best regards,
MBD's reply01 Jun 2016, 13:59
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Best regards,
MBD's replyOfficial
21 Jun 2016, 08:57Dear Sir/Madam
With reference to your query logged on the 01 June 2016.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Best regards,
MBD's reply21 Jun 2016, 08:57
Official
Dear Sir/Madam
With reference to your query logged on the 01 June 2016.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
Best regards,