RZ
Ronel Z
1 reviews | Active since Jan 2021
30 Aug 2026, 17:20
Account Query MS RONEL VAN ZYL
Bad service and I am still waiting for proper feedback since February 2026. I must send them the same documents over and over again and every time someone from their office phone me it is a new person, and I need to inform them every time about the matter, and they request the same documents.
Can't they assign one person to this matter? The only feedback I received over and over again is "They apologise for the late response. Please be advised that this matter will be escalated for further assistance."
Other than that, nothing happens and they keep pestering me unnecessary.
Helpful (0)
Replies (1)0
Replies (1)
MBD's replyOfficial
01 Sept 2026, 09:15Good day Ronel V
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply01 Sept 2026, 09:15
Official
Good day Ronel V
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD