ZA
Zulfa A

1 reviews | Active since May 2017

02 May 2017, 16:12

Account paid up but still getting sms

<p>I keep getting calls from MBDLC regarding a truworths account that was settled in 2016 with creditworx whereby a paid up letter was relieved upon settling of the account,so I am rather concerned about the same account popping up again at an alternative EDC I have tried to contact MBDLC on numerous occasions but the calls keep getting Cut!!!!!Urgent feedback is now required or the above will be handed over to the ombudsman </p>

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Replies (2)
MBD
MBD's reply03 May 2017, 08:37
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

MBD
MBD's reply26 May 2017, 09:40
Official

Dear Sir/Madam

With reference to your query logged on 02 May 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd