hZ
hlengiwe Z

1 reviews | Active since Sept 2014

10 Jan 2017, 13:18

Account not closed.

<p> </p> <p>I had an account with Edgar's which was handed over to MBD attorney s because of non payment made on the account. On the 4 January 2017 I settled my account at Edgar's store in West Street and called MDB and requested for a paid up letter , two days after to my surprise I receive an email stating that I'm still owing R88.27 . Today on the 19 January 2017 I went to Wears in Gateway and tried to get hold of them and waited for two hours of trying but no answer. This company is the worse they are very good at calling and requesting for payment when you cannot afford even a cent but when you have tried and get the money they don't want to release you of their hook.</p> <p> </p> <p>Even now my account is still reflecting as owing. </p>

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Replies (4)
MBD
MBD's reply11 Jan 2017, 09:26
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply12 Jan 2017, 14:20
Official

Dear Sir/Madam

With reference to your query logged on the 11 January 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

hZ
hlengiwe Z's update13 Jan 2017, 11:17
Reviewer Update

Hi

Thank you for your feedback but the matter has not yet been resolved because I have still not received the paid up letter as a confirmation that my account is closed. I did received an email advising that the letter has been requested ad promised to get back to me and I'm still waiting.

I'll be happy if I could get the paid up letter.

Thanks

hZ
hlengiwe Z's update17 Jan 2017, 10:56
Reviewer Update

Hi

The matter has been resolved and I received the letter.

Thank you very much

Regards

Hlengiwe