MV
Marius V

1 reviews | Active since Jun 2013

03 Jan 2017, 14:56

Account has been prescibed

<p>My wife had an account with FNB, loan account. Due to unforseen problems we could not have paid the account. No one has contacted us with 3 to 5 years in conection with this account. Now all of a sudden we start receiveing e-mails demanding us to make a payment towards the account. According to South African Law act 68 of 1969 are this account prescribed and MBD Attorneys are obligated to remove my wifes name from the ITC. No where did we make a promise to get this account paid in full nor to get it paid on a monthly basis.</p> <p> </p> <p>I give MBD Attorneys 3 working days to clear my wifes name from the ITC and send us a letter via e-mail that the account has been closed due to prescribtion, as well that her name has been removed from the ITC.</p> <p> </p> <p>It does not help to e-mail the call centre as they just ignore you.</p> <p> </p> <p>If this does not happen I will be forced to take this matter further.</p>

0
Replies (3)
MBD
MBD's reply03 Jan 2017, 15:43
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MV
Marius V's update09 Jan 2017, 10:09
Reviewer Update

No replay as yet. This is really pathetic service which MBD offer. Contact my husband via e-mail ********** or on ********** 438.

MBD
MBD's reply07 Feb 2017, 11:58
Official

Dear Sir/Madam

With reference to your query logged on the 03 January 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.