LvdM
Leandrie van der Mescht

1 reviews | Active since Jul 2015

13 Jul 2015, 12:37

ACCOUNT HANDED OVER WHEN IT WAS PAID UP!

I purchased a contract on 02/11/2010 from MTN. I had the contract untill it expired and then transferred the number to prepaid. Now I am receiving SMS calls from MBD Attorneys, saying this account has been handed over, and that I have been put on ITC!!! MTN personally transferred this number from CONTRACT to PREPAID, and they wouldnt have done it unless the contract was paid up to date!!! I have asked MBD Attorneys to give me proof any documentation about this, and they couldnt. I contacted them last week, saying the balance is R552.00 that I needed to pay, and when I contacted them today, the amount was already R650!!! I tried to contact MTN myself, but they were on strike. I went to the MTN shop in our town, and they said, there is no balance outstanding according to their records. Now I am on ITC for NOTHING and NOW ANSWERS can be given to ME! This is ABSOLUTE NONSENSE!!! And by the way, MBD attorneys use the same reply for every comment that has been logged on HELOPETER!!!

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Replies (1)
MBD
MBD's reply14 Jul 2015, 09:49
Official
Hello Leandrie14,

Dear Leandrie 13 July 12:37

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC