ACCOUNT DISPUTE

So a consultant named Ronell from Burnard and Associates called me in 2018 regarding my VODACOM account, non stop calls of harassment and shouting from this coloured lady. I agreed to pay R 200 per month to settle my account. I starting paying from 01 Aug 2018 till 31 Jan 2019 (R 1400) because now i am getting calls from MBD INC (Munnik Basson Dagama Incorporated Attorneys) regarding the same account. I inform them that there is a firm that i am already paying for the VODACOM account, they inform me that the account has been given to them and i need to pay R 500 now.

Alright, i call the previous Firm that i have been paying and i ask to speak to Ronell. i tell Ronell that i am confused as to what i happening as no-one had the audacity to call and inform me of the change of the account. She tells that there is nothing she can do as the account is no longer with them. I call MBD and ask to speak to a consultant named Buhle, i explain to her the situation at hand and tell her i have proof that i have been paying the other firm. She gives me two email addresses ********** and ********** to send the POP since she doesn't have a personal email.

I send the POP to the emails provided.

I keep getting calls and sms's regarding this account, and i keep telling different consultants from MBD the same story.

I was told by Buhle to call the previous firm and request a statement to show that i've been paying them for this account. I call Burnard and request to Ronell, the consultant is rude and tells me to call Vodacom since she cant assist me as the account is no longer with them.

I call Vodacom and i am transferred from Customer care, to collections department to the legal department with no success of getting help.

i really am disappointed in the previous firm for failing to provide me the statement and vodacom for failing to tell me that my account has now been moved.

I WOULD LIKE TO BE ASSISTED BY BURNARD RAFF AND ASSOCIATES AND VODACOM with getting my statement or they must REFUND ME MY MONEY SO I CAN PAY MBD.

VODACOM YOUR CUSTOMER SERVICE IS BAD