ACCOUNT DEBITED ON THE WRONG DATE.

about a month ago a consultant from MBDC about my truworths account that was on arrears, I then arranged for my account to be debited once on a month end so to bring my truworths account up to date. on the 24th of February, mbd tried debiting my account and the debit order bounced back - which resulted in a negative balance on my account, the money that i have to pay out of my own pocket unnecessarily. i called their customer service contact centre and a lady by the name of Lwandle just told me she cannot help me and transferred my call to wherever which was then hung up. i called again the same number *** and a lady by the name of Tshepiso answered my call, i told her my problem and that i would like for them to pay the R130.00 charge because its only fair, this is how \helpful"she was"