Abused by MBD

Hello computer I have been abused by MBD for as far as January 2019 especially the supervisor there Ursula Koffman, my fnb account has been handed over last year and I have been making payments and in December I have paid R400 and now because I paid more than what I used to pay they cant find my payment I went to FNB thinking I paid into the wrong account and they showed me my payment of R400 reflecting I have asked Ursula to request December statement from FNB she is telling me about debit orders I told her from the beginning that I don't want debit orders coming out of my account I will pay on the monthly basis which what I have been doing now my statement with FNB show I owe R900 and MBD kept on saying I owe R1500 I have asked statement to be sent to me and they said they are sending and I have never received a statement from them. I want updated statement by close of business tomorrow with my R400 included otherwise am taking this further with my lawyers and the all the newspapers am sick and tired of your rude staff Ursula Koffman doesn't act like a supervisor I need to speak to the manager there urgently.