Absolutely USELESS

MBD is absolutely useless when it comes to actually assisting people (who they harass for payment). They are extremely quick to let you know that you need to make payment (via sms and phone calls) but when asking for a statement or trying to speak to an actual human being for assistance, they constantly have excuses, put the phone down in your ear, promise to call back (which they never do) or blatantly LIE!!!!

I have been trying to get a statement on an account for 2 weeks now. I have spent at least R 500 on airtime (which could have gone towards paying my account...) on calls being transferred from department to department with no result. One of the excuses (when actually speaking to someone today - 14.06.2021) was that they are waiting for the bank to send them a statement. When calling the bank, I was informed that the bank can not send the statement to me directly but that the statement was sent to MBD on 04.06.2021 already...

I ask you now. How can you be waiting for a statement on 14.06.2021 that you have received on 04.06.2021...

I am not the type of person to name and shame people but...

"Olivia" from MBD - please can you check your emails on 04.06.2021 @ 11:14 and forward me my statement