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Carmen F

1 reviews | Active since Nov 2018

09 Nov 2018, 12:43

Absolutely unacceptable

Good day

I have send numerous emails to MBD and up till now I have not received an feedback from them, instead i keep receiving treating sms's from there. If i dont receive feedback today I will not make any payment to MBD but will rather do a direct deposit into my standard bank account thats owing. The amount MBD quoted is also incorrect and as they state I owe R5000 upwards and I only own R3800. If I do receive another sms's on Monday I will take this further. As of End of November I will make my own payments and if MBD even cares i expect an email back today before close of business i will only go as far as paying R300 monthly as this was initially a mess up from Standard Bank side and thats why i moved banks.

0
Replies (3)
MBD
MBD's reply09 Nov 2018, 13:30
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER  MBD Legal Collections (Pty) Ltd 
MBD
MBD's reply09 Nov 2018, 13:32
Official
Dear Carmen, your concerns are noted. We will be in touch shortly to unpack the details and feedback you require. 
MBD
MBD's reply09 Nov 2018, 14:22
Official
Hi Carmen, as per our email correspondence it is agreed that we will unpack your concerns on Wednesday morning based on availability. Thanks for raising this with us. I am sure that we will be able to resolve this during our call. have a lovely weekend.