Absolutely the worst Customer Service ever from a Company who prides themselves on Excellence in all they do and provide!!!!!!!

My wife and i went to close her Woolworths Credit Card account instore approximately 4 to 6 months ago. Last week my wife strated getting calls from Munnik Basson Dagama telling her she has been handed over for collection by Woolworths for not paying her account and that she must please give them her Bank Account Number so that they can deduct R 132.57 from her account. We phoned the collection center of MBD and were told we can go to Woolworths to settle the amount outstanding if we are not comfortable providing Bank Account details for a debit order. We have been to Woolworths 3 times to pay this account and each time Woolworths insists they cannot assist us as the account has been handed over that after MBD told us we can settle the account at Woolworths. Today i speak to an agent from MBD "Dumelo" and after explaining everything to him of being sent from pillar to post for more than a week now he checks the call log and states that my wife made a commitment to pay on Monday 18/11 and did not honor her promise and yet no record of the call we made on Friday 15/11 where we were told to go pay at Woolworths. All we want to do is pay this account, get it closed as it was meant to have been closed 4 to 6 months ago and we are constantly sent from MBD to Woolworths and back with attitude from Call Centre agents like "Dumelo" insisting that they will only process the payment on receiving my wifes bank account details - this has got to be the worst type of arrogance and insulting customer service i have ever had to experience. I struggle to understand how "Dumelo" is a Manager in this call centre who should know that MBD has listed on their website 7 different means in which an account can be paid of which payment via an EFT is listed and yet he insists there is only one way to pay the account.