1 reviews | Active since Dec 2016

30 Dec 2016, 11:08

Absolutely beyond pathetic

<p>This morning I received an SMS advising that I have an astronomical outstanding debt at ABSA.</p> <p> </p> <p>Sounded suspicious, so I Google the number to call and seems they indeed attorneys..</p> <p> </p> <p>Call the number and first time line cuts after IVR is finished. Call again and this time. Even a woman answers with "Hello"...rambles her name, but no company name. I tell her that I received an SMS for some outstanding debt I have no idea about. I expect her to ask what the reference was, but nothing...just you must have an ABSA account and you owe money..the rudest, most unprofessional behaviour I have ever experienced in my life. I ask her where the amount comes from and she refuses to answer, I stead putting the phone down on me.</p> <p>Thus must be the most disgusting call or service I have ever received from any provider.</p> <p> </p> <p>So I called ABSA ***** and reported them for harassment for a bill that is obviously not mine.</p> <p> </p>

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Replies (1)
MBD
MBD's reply30 Dec 2016, 11:29
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC