AB
Amanda B

1 reviews | Active since Jan 2019

05 Apr 2024, 09:16

ABSOLUTELY ********* BEHAVIOUR

I am inundated with calls from these people regarding an account that is under debt review. I have sent them the documentation for the debt counsellors on more than one occasion and still they keep on calling me. I have blocked one number after another, just to be contacted by a different number. I cannot seem to get it into their heads that they need to liaise with the debt counsellors regarding this account, but they keep on harassing me. I am at the point where I am going to report them to the NCR, because surely this in not ethical behaviour. And to make matters worse, they now send me messages to contact them regarding my TV License, really how desperate are you, my TV License is not even in arrears.

0
Replies (2)
MBD
MBD's reply05 Apr 2024, 09:49
Official
Dear Amanda Bresler

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD

Best regards,

MBD
MBD's reply25 Apr 2024, 12:03
Official
Dear Amanda Bresler

With reference to your query logged on the 05 April 2024.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD

Best regards,